Refund & Cancellation Policy

1. When a refund is not available

• You change your mind after registering.
• You are unable to attend on the day, for any reason.
• You forget, or miss the session.
• Your own internet connection or device prevents you from joining.
• You attended and did not find it useful.
• You wanted a recording. There is no replay, and this is stated clearly before you pay.

We say this plainly rather than burying it, because the fairest thing we can do is make sure you know before you pay. Please check your calendar for 15 August 2026 at 4:00 PM IST before you register.

2. When you do get a refund

There are four situations where we refund you in full, without argument:

• We cancel the workshop and cannot offer you a replacement date that works for you.
• We reschedule and the new date does not work for you. Tell us within 7 days of the announcement.
• You were charged more than once for the same registration. We refund every duplicate.
• Your money was debited but your registration did not complete. Write to us with your payment reference and we will either register you or refund you, whichever you prefer.

3. How to request one

Email mindsetmentorshaheen@gmail.com from the address you registered with, and include:

• your full name;
• the Razorpay payment reference from your confirmation email;
• which of the situations in section 2 applies.

We acknowledge every request within 24 hours.

4. How long a refund takes

Once approved, we initiate the refund through Razorpay within 3 working days. It is then credited back to your original payment method, which typically takes a further 5 to 7 working days depending on your bank or card issuer. We do not control that last step and cannot speed it up.

Refunds always go back to the original payment method. We cannot refund to a different card, account or UPI ID.

5. Failed payments

If a payment fails but your bank shows the amount as debited, it is almost always a temporary hold that reverses on its own within 5 to 7 working days. If it has not reversed after that, send us the payment reference and we will chase it with Razorpay on your behalf.

6. Chargebacks

If something has gone wrong, please write to us first. We would much rather sort it out directly than through your bank, and we can usually resolve it faster than a chargeback would.

7. Contact

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Email: mindsetmentorshaheen@gmail.com
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